Returns and Exchanges
Our products are guaranteed to give you 100% satisfaction. If you're not satisfied, simply return or exchange your purchase, just send it back within 6 months for a refund or an exchange (reimbursement is made by original payment method). After 6 months, your refund will be in the form of a merchandise credit.
If you need a Return form, click here for a JPEG or here for a PDF.
Please note the following:
- Returns sent back within 6 months for a refund or an exchange (reimbursement is made by original payment method). After 6 months, your refund will be in the form of a merchandise credit.
- Ship items back to Coolibar using carrier of your choice. You are responsible for return shipping cost.
- For exchanges involving items of equal or lesser value than your original purchase, we will ship the new item(s) back to you with no additional shipping or handling charges.
- You can use any service to send your return to us - US Mail, UPS, Federal Express, etc.
Returning a gift? Include the purchaser's name and address along with your return. Indicate whether you'd like to exchange the gift for another product or if you'd like a refund or Gift Card.
Address your return to:
2401 Edgewood Avenue South
Minneapolis, MN 55426
If you have additional questions, please contact us:
Monday-Friday, 7:30 a.m.-6:00 p.m. (CST)