Returns and Exchanges Frequently Asked Questions

Q: How do I return or exchange an item?

A: To return or exchange any of our sunscreen clothes, please fill out the Return/Exchange form that was sent in your order. If you do not have the form, you may download one here. Please fill out the form completely, including Steps 1, 2 and 3. If your item was a gift, please indicate that on your form, with the original purchaser information, and how you would like us to handle your Return/Exchange.

Q: Can I return or exchange an item if I do not like it?

A: Our products are guaranteed to give you 100% satisfaction. If you're not satisfied, simply return or exchange your purchase, just send it back within 90 days for a refund or an exchange (reimbursement is made by original payment method). After 90 days, your refund will be in the form of a merchandise credit.

Q: How long do I have to return an item?

A: Our products are guaranteed to give you 100% satisfaction. If you're not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price. If the return is over 90 days it may be in the form of a merchandise credit.

Q: Are sunscreens and lotions returnable?

A: Our products are guaranteed to give you 100% satisfaction. If you're not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price. If the return is over 90 days it may be in the form of a merchandise credit.

Q: Can items be deleted or added to an order that has already been placed?

A: Call 1-800-926-6509 and we will look up your order to see if it has shipped yet.

If you do not see an answer to a question in our Miscellaneous FAQs section, please email us at service@coolibar.com.

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