I bought this hat a couple weeks ago. When it came in the mail I opened it up and the hat was bent up. I tried to straighten it out but couldn't. I put it on and it just flops all around my neck, shoulder and face. The picture shows you can tilt the hat brim up on one side while keeping it down on the other as to be able to move the hat brim according to the direction of the sun. It does not do that. And shows it sits off the shoulder and neck but again it doesn't. I called to return that hat and see about sending another one thinking this one was defective. Was told I would have to pay the return shipping. Not the best customer service. Kept the hat but not happy with it. I gave it a fair rating cause it does seem like it protects your head and face from the sun. Haven't worn it much to really know for sure.