Shipping Frequently Asked Questions

• When will you ship my order?
• How can I check and track the status of my order?
• Do you ship outside the U.S.?
• How do I determine the shipping charges for my order?
• Can I ship to multiple addresses?
• Can you hold my order and ship it at a later date?
• Can I come to your office to purchase products or pick up my order?
• Is there tax on my order?

If Standard Shipping is selected as the shipping option, the order will be processed and shipped within two business days of placing the order. Next Day Air and 2nd Day Air shipping orders, if placed by 1:00 p.m. Central Standard Time will ship the same day. Next Day and 2nd Day shipping orders placed after that time will be shipped the next business day. Shipments are not delivered on Saturdays or Sundays.

If you are placing the order online, make sure to include your e-mail address; you will receive a copy of your order and a tracking number via e-mail. If you choose shipping via U.S. mail, there are no tracking capabilities once your package leaves our warehouse. You may call 1-800-926-6509 and speak with a customer service representative to check the status of your order.

Yes. We ship UPS Worldwide Expedited (3-5 business days) to many countries and we also offer U.S. Mail service to Canada.

Shipping charges are based on the total value of your order. Click here for details on U.S. shipping charges and charges for shipping to Canada. For shipping orders outside North America, call 1-952-922-1445 or email us at service@coolibar.com.

Yes, but you will need to place a separate order for each address.

Yes. If ordering online, write a message in the comments box stating the date you would like the order to ship.

Yes, you may purchase products at our office. You may also pick up your order, and you will not be charged for shipping. Our office is at 2401 Edgewood Avenue, Minneapolis, MN 55426.

If the shipping address is in Minnesota you will be charged Minnesota sales tax on sunscreen, sunglasses, and umbrellas. Minnesota does not charge sales tax on clothing.

If you do not see your question in our Shipping FAQs section, please email us at service@coolibar.com.