Employment - Customer Care Specialist

Employee Mission

As an employee at Coolibar you are working to support the company mission to “Keep the world safe from sun damage, to protect those who suffer from a sun-related medical condition and to prevent everyone else from developing one”. You will be part of a team whose purpose is to develop and sell the best, most innovative sun protective UPF 50+ clothing and products for people who what to live an active, outdoor lifestyle safely in the sun.

Job Summary

The Customer Care Specialist (CCS) plays an important role as the “voice” of customer care. In this position the CCS will provide high quality service and support to our customers via phone, email, and through our website. They will share knowledge of Coolibar’s technically elegant products and communicate about the Levels of Coverage to increase customer satisfaction and sales. This position reports to the Customer Care Manager.

Duties and Responsibilities

Duties and responsibilities include but are not limited to the following:

Provide excellent service to the customers, resulting in the highest level of customer satisfaction. In addition to assisting with new orders, you will answer customer’s calls assisting and resolving issues and questions related to the product, returns, etc.

Assist and make recommendations to the customers

Other miscellaneous projects and work assigned, based on skill and business need

Help to provide leadership and training for part time and new hires

Qualifications

College Degree preferred and 1+ years of customer service or sales experience

Experience working in apparel retail desired

Exceptional phone presentation and communication skills

Excellent interpersonal, oral, and written communication skills

Must be very detail oriented, organized and have excellent problem-solving skills

Knowledge of Word, Excel, and Microsoft Outlook a must

Comfort in working in many different systems a plus

Desire to assist and help people in a positive, enthusiastic and professional manner

Flexibility with hours and schedule with ability to work some weekend hours as necessary

Qualified applicants should send resumes to: Jobs@coolibar.com with the subject line "Customer Care Specialist".

Coolibar, Inc. an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.