*IMPORTANT NOTE ABOUT SHIPPING DELAYS*
Due to high volume and limited transportation stemming from COVID-19 and current world events, our shipping carriers are experiencing longer than usual delivery times. This slow down affects Standard Shipping (via US Postal System) as well as Expedited Shipping (UPS Next Day and 2nd Day).
Please be aware that we have seen international orders take 45 days or more to reach their destination.
Because of the unpredictability surrounding delivery times, UPS Ground (3-Day Business) shipping has been temporarily suspended. Thank you for your patience! We truly value your business.
|Destination||Service||Delivery Time||Under $100||$100+|
|United States||Standard||5-8 business days (includes territories*)||$5.00||FREE|
|3rd Business Day||Arrives in 3 business days via Ground Shipment (available only in the continental U.S. / lower 48 states / no P.O. Box addresses)||$13.95||$13.95|
|2nd Business Day||Arrives in 2 business days (available in U.S. and territories only / no P.O. Box addresses)||$21.90||$21.90|
|Next Business Day||Arrives in 1 business day (available in U.S. and territories only / no P.O. Box addresses)||$35.90||$35.90|
|Canada||Standard||10-18 business days||$14.95||$14.95|
|Australia||Standard||10-18 business days||$19.95||$19.95|
|Outside North America*||Standard||10-18 business days||$24.95||$24.95|
PLEASE READ: IMPORTANT SHIPPING INFORMATION
- Coolibar processes orders Monday through Friday. Orders placed on a weekend will ship out on the following Monday. NOTE: The cutoff for Expedited Shipping (Next Day, 2nd Day Air) is 1pm. Orders placed after 1pm CST will not go out until the next day.
- Once you submit your order, it cannot be changed or canceled as it enters our Warehouse Processing Queue immediately and no changes can be made.
- Deliveries to Hawaii and Puerto Rico could take longer.
- Standard Shipping may be a combination of UPS/USPS which delivers to your local post office and then your post office will deliver your package along with your other U.S. Mail.
- Business days are Monday through Friday, except for scheduled U.S. Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, New Year's Eve, New Year's Day. Deliveries to remote areas cannot be guaranteed by specified time in shipping chart.
*U.S. and Territories: Standard Shipping is available throughout the 50 States, Puerto Rico, US Territories, or APO/FPO. US Protectorates, and APO/FPO are defined as follows: American Samoa (AS), Federated States of Micronesia (FM), Guam (GU), Marshall Islands (MH), Northern Mariana Islands (MP), Palau (PW), US Virgin Islands (VI), Armed Forces Americas (AA), Armed Forces Europe (AE), and Armed Forces Pacific (AP).
THINGS TO CONSIDER WHEN SHIPPING INTERNATIONALLY
- Customers using a credit card with a billing address outside North America should allow 1 to 3 business days for order processing in addition to the designated shipping time.
- Coolibar does not collect any brokerage fees, import duties, tariffs, or similar taxes at the time you place your order. These fees are determined and collected by your government. You will be asked to pay the applicable amount at the time your shipment is released to you.
*Coolibar will ship to countries in Asia, Europe, and South America from our distribution center in the United States including: Albania, Argentina, Armenia, Austria, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Croatia (Hrvatska), Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Finland, France, French Polynesia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Israel, Italy, Japan, Korea (Republic of), Latvia, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Moldova (Republic of), Monaco, Netherlands, New Zealand, Norway, Oman, Panama, Peru, Poland, Portugal, Romania, Saint Lucia, Singapore, Slovakia (Slovak Republic), Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United Kingdom, Uruguay, Venezuela, Viet Nam, Virgin Islands (British).
Countries that we have temporarily stopped shipping to due to COVID-19 restrictions: Bermuda, Cayman Islands, Ireland, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, United Arab Emirates.
SHIPPING FREQUENTLY ASKED QUESTIONS
Q: How can I check and track the status of my order?
A: If you are placing the order online, make sure to include your e-mail address; you will receive a copy of your order and a tracking number via e-mail. You may also visit the order status section on Coolibar.com for package tracking information or you may call 1-800-926-6509 and speak with a customer service representative.
Q: Can I ship to multiple addresses?
A: Yes, but you will need to place a separate order for each address.
Q: Can I come to your office to purchase products or pick up my order?
A: Yes, you may purchase products at our office. You may also pick up your order, and you will not be charged for shipping. Our office is at 2401 Edgewood Avenue, Suite 400, Minneapolis, MN 55426.
Q: Is there tax on my order?
A: We are required to collect sales tax in states where it is required. Coolibar follows the state laws and regulations about what is taxable and what is not taxable.
For additional questions about shipping our sun protective clothing, sun hats, or other products, please call a customer service representative at 1-800-926-6509 or email firstname.lastname@example.org