Accepted Payment Methods

We currently accept the following payment methods:
Credit & Debit Cards
  • Visa Visa
  • Mastercard Mastercard
  • American Express American Express
  • Discover Discover
  • Diners Club Diners Club
  • JCB JCB
  • UnionPay UnionPay
  • Elo Elo
Digital & Express Payments
  • Shop Pay Shop Pay (pay in full or in installments)
  • PayPal PayPal
Buy Now, Pay Later Options
  • Afterpay Afterpay
  • Klarna Klarna (flexible payments)

Promotions, Discounts & Free Items

To ensure fair and consistent pricing, please review the following guidelines:
  •  Sale and clearance items are not eligible for additional markdowns
  •  Promotional or discount codes cannot be combined with free promotional items
  •  If your order includes a free promotional item and you return the order, you may keep the free item

Please Note:

  • Only one form of payment may be used per order.
  • Discount codes must be applied at checkout and cannot be added after your order is placed.

Need help with a payment?

Our Customer Care team is happy to assist with any questions related to payments, charges, or promotions.

Customer Care Hours

Monday – Friday, 8:00AM – 7:00PM EST
 • USA & Canada: 1-888-703-7090
 • International: +1-844-793-3090
Or reach out anytime through our
Contact Us Form

FAQ

Do you sell gift certificates?

Yes, we issue e-gift cards available in a range of values. No physical gift cards are issued at this time. Find our e-gift cards here.

How do I modify or cancel my order?

We strive to get orders shipped out as quickly as possible and for that reason there is a very small window for us to cancel orders once they are placed on our website. If you need to cancel an order, please reach out to Customer Care and we will do whatever we can to help you with your order.

How do I verify the authenticity of Coolibar products purchased in China?

Please click this link to verify your product, which will then redirect to check.coolibar.com.

I didn't receive an order confirmation. What should I do?

Sometimes our confirmation emails end up in your spam or junk email folder, this should be the first place you look. If this happens you will need to make Coolibar an approved sender to your email account. If you still cannot find your email order confirmation please contact us.

I forgot to use my discount code. Can it be added after I place my order?

Unfortunately not. Discount codes must be applied at checkout and can't be added after your order is placed.

If I return an order that included a free promotional item, do I have to send the free item back?

No. If your order includes a free promotional item and you return the order, you may keep the free item.