CUSTOMER CARE

At Coolibar, our goal is to provide you with reliable, certified UPF 50+ protection backed by 25+ years of sun protection expertise. If you’d like to return an item, simply return any unworn merchandise in the original packaging within 30 days of purchase.

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Track Your Order

See where your package is and when it will arrive.
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Make a Return

Start a return for unworn items within 30 days of delivery.
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Payment Information

Accepted methods, billing questions, and promotions.
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CONTACT US

We're here to help — reach us however works best for you.

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Customer Care Hours

Monday – Friday, 8:00AM – 7:00PM EST

phone number

USA and Canada +1-888-703-7090 International +1-844-793-3090

Coolibar Headquarters

230 NW 24th St, 7th Floor, Miami, FL 33127, United States
Please note: This location does not accept returns.

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Have an inquiry we haven't covered?

Shipping, wholesale, press — the right contact for every question.

shipping information

Shipping Information

Wholesale Request Form

Coolibar Wholesale Programt

Media and Partnership Requests

PR@coolibar.com

Recognized by

Skin Cancer Foundation

Melanoma Research Foundation

CONTACT CUSTOMER CARE

Send us a note and we'll get back to you during care hours.
We typically reply within one business day during care hours.

ADDITIONAL FAQS

Order and Payments

Do you sell gift certificates?

Yes, we issue e-gift cards available in a range of values. No physical gift cards are issued at this time. Find our e-gift cards here.

How do I modify or cancel my order?

We strive to get orders shipped out as quickly as possible and for that reason there is a very small window for us to cancel orders once they are placed on our website. If you need to cancel an order, please reach out to Customer Care and we will do whatever we can to help you with your order.

How do I verify the authenticity of Coolibar products purchased in China?

Please click this link to verify your product, which will then redirect to check.coolibar.com.

I didn't receive an order confirmation. What should I do?

Sometimes our confirmation emails end up in your spam or junk email folder, this should be the first place you look. If this happens you will need to make Coolibar an approved sender to your email account. If you still cannot find your email order confirmation please contact us.

I forgot to use my discount code. Can it be added after I place my order?

Unfortunately not. Discount codes must be applied at checkout and can't be added after your order is placed.

If I return an order that included a free promotional item, do I have to send the free item back?

No. If your order includes a free promotional item and you return the order, you may keep the free item.

Returns & Exchanges

Are there items that can't be returned?

Yes. Final sale and clearance items, and any items marked as non-returnable at the time of purchase, are not eligible for return. For health and safety reasons, all mask, gaiter and bandana sales are final.

Can I return an item I've already worn or washed?

Unfortunately not. Returned merchandise must be unworn, unused and unwashed. You'll find the full return conditions on our Returns page.

I received a Coolibar item as a gift. Who gets the refund if I return it?

All gift returns are credited back to the original purchaser's method of payment.

What is Smart Return Protection, and what happens if I didn't add it?

Smart Return Protection is an option you can select at checkout. With it, eligible returns are completed through our Return Portal with a faster, more streamlined experience and no return handling fee on eligible items, following the same return policy. If you didn't select it, you can still return through our Return Portal, but a return handling fee will apply based on your order type. See current fees on our Returns page.

Why can't I exchange an item?

In order to process your order refund faster, Coolibar is no longer accepting exchange orders. You may place a new order via our website or contact us. All returns will be credited to the original method of payment.

Shipping

Do business days include weekends and holidays?

No. Business days are Monday through Friday, excluding holidays. Check delivery times for each shipping option on our Shipping page.

Does the multi-item free shipping offer apply to Expedited or Express shipping?

No. The multi-item free shipping offer applies to Standard shipping within the United States and Territories only. See current offers on our Shipping page.

Why are shipping prices and delivery times different for Canada, the U.K. or Australia?

For these destinations, delivery time and price depend on the regional store you shop from, which you can choose with the country flag on our site. See our Shipping page for details.