20% off SITEWIDE & Free Standard Shipping w/ $100+ min. purchase | USE CODE: SS20

Customer Service


Coolibar Sun Protective Clothing is dedicated to providing our customers with superior service. Let us know how we can improve your shopping experience, or ask a specific question about your order by contacting us:


Customer Care Hours – 9:00 AM to 5:00 PM Central Standard Time, Monday through Friday. 1-800-926-6509

Order 24 hours a day, 7 days a week at 1-800-926-6509

International Inquiries: +1-952-922-1445

Fax: 1-952-922-1455


2401 Edgewood Avenue South
Suite 400
Minneapolis, MN 55426
Attention: Customer Service

Or you can EMAIL US HERE


Q:  I want to use my tax exempt status. What do I do?

A:  If you are a customer making a sales tax-exempt purchase, you will need to provide your valid tax exemption certificate to Coolibar prior to making your order. Please send your valid tax exemption certificate via email to service@coolibar.com. You will be notified once the certificate has been registered in our system. This registration process must be completed annually.

Q:  Why can't I exchange an item?

A:  In order to process your order refund faster, Coolibar is no longer accepting exchange orders.  You may place a new order via our website or call toll-free at 1-800-926-6509. All returns will be credited to the original method of payment.

Q:  I forgot my account login information; how do I recover it?

A:  To reset your account password, you will need to enter your email here. You should receive an email at that address with instructions on how to change your password. If you do not receive an email it means you are not in our system. Either try a different email address or set up a new account here

Q:  I have a promo code that I would like to use, so what do I do with it?

A:  If you have a promotional code that you would like to use, you have 2 chances at entering it. Look for the Apply Discount Code field on the "View and Edit Cart" page, or while checking out. Please note that we only accept one promo code at a time. Depending on the code you have, there may be limitations such as no third party brand names included, minimum purchase required, applies to sale items only, etc. If you have questions read the details or email service@coolibar.com

Q: Do you sell gift certificates?

A:  Unfortunately we are unable to issue gift certificates due to a recent system change. We are sorry for this inconvenience, and we hope to reinstate our program in the future. If you have an existing gift certificate and would like to redeem it, please call our customer service team at 1-800-926-6509. 

Helpful Links