Returns and Exchanges
Due to a recent system upgrade, returns and exchange processing may take slightly longer than normal. Thank you for your patience.
Our goal is to provide you versatile and reliable UPF 50+ protection that keeps you comfortable and makes you happy. Coolibar will gladly accept the return or exchange of the merchandise, including sale items, but excluding clearance items. If you're not satisfied, simply return or exchange your purchase; just send it back within 90 days of purchase for a refund or an exchange (reimbursement is made by original payment method). Merchandise must be unworn, unused, unwashed and with original tagging.
Download a Return Form HERE
Please note the following:
- Our Returns & Exchanges policy does NOT apply to our Clearance section. All Clearance item purchases are final; no refunds or exchanges.
- Ship items back to Coolibar using carrier of your choice. You can use any service that you prefer - US Mail, UPS, Federal Express, etc.
- You are responsible for return shipping cost.
- Returned Items - please allow up to 10 business days for your financial institution to credit your card back.
- Exchange Items - will be charged to the original payment method upon shipment. Exchange items are shipped with no additional shipping charges.
Returning a gift? Include the purchaser's name and address along with your return. Indicate whether you'd like to exchange the gift for another product or if you'd like a refund.
Address your return to:
2401 Edgewood Avenue South
Minneapolis, MN 55426
If you have additional questions, please contact us:
Monday-Friday, 9am-5pm. (CST)
or Email Us HERE