If you believe you’ve experienced a sunburn while wearing your Coolibar garment, don’t worry—we’re here to help. Coolibar is committed to providing reliable UPF 50+ protection, and we take any concerns about our products very seriously. Below, we outline the steps you can take to resolve the issue.
Step 1: Contact Us Immediately
Please contact us as soon as possible so we can investigate the issue thoroughly. You can contact our customer service team via:
- Email: service@coolibar.com
- Toll-Free Phone: 1-888-703-7090
Ideal for water sports, these swimming capris come with a maximum UPF protection of 50 along with resistance to chlorine and saltwater.
Step 2: Receive a Prepaid Shipping Label
Once we’ve collected the necessary details, we’ll send you a prepaid shipping label to return the item to us for testing.
Step 3: Testing and Investigation
Upon receiving your item, our team will:
- Check the original testing data for the garment (we maintain records for every item we sell).
- Perform UPF testing to confirm the fabric’s current level of protection.
This process helps us determine whether the garment is still providing UPF 50+ protection as designed.
Step 4: Sending the Item Without Prior Contact
If you’re unable to contact us in advance, you may send the item directly to:
Coolibar Testing215 NW 24th St., Suite 300
Miami, Florida 33127
Be sure to include:
- Your name
- Your contact information
- A description of your concerns
Our Commitment to You
At Coolibar, we know that for many of our customers, our products provide essential protection against UV rays, and we take this responsibility seriously.
We are committed to resolving your concerns quickly and thoroughly, ensuring your safety and satisfaction with our clothing. Your trust is at the heart of everything we do, and we will continue to uphold the highest standards in sun protection.